- Shipping & Returns
Shipping & Returns
To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Design2Brew will provide a refund or replacement of any product(s) damaged during shipping. Please contact our store via phone or email to explain the problem and to receive instructions on whether and how to return the damaged item(s). If a return is required, we will cover the return shipping costs for any items damaged during shipping or received in error.
We want our customers to be happy with their purchases! If you are unsatisfied for any reason, you may return unused non-perishable items for a full refund within 30 days of purchase. After 30 days and up to 90 days, we will refund 80% of the purchase price of such items. Returns may be made in person at our store or shipped to our store at the customer’s expense. Please contact us for an Authorization Code before shipping any returns, and write the Authorization Code on the outside of the package. Such items must be received undamaged in order for a refund to be granted. It is our policy not to accept returns after 90 days of purchase. Perishable items, which may not be returned under this policy, include wine kits, malt, hops, yeast and other consumable ingredients and chemicals. The value of perishable items included with equipment kits will be deducted.
We ship to most locations in the Continental US. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.